Terms of Service

1. Overview

These Terms of Service ("Terms") govern your access to and use of the website, services, and solutions provided by Inferred Ltd ("we", "us", "our"). By accessing our services or using our website, you agree to be bound by these Terms.

2. Services Description

Inferred Ltd provides the following services:

• On-premise AI infrastructure design, deployment, and management.
• Open-weight large language model (LLM) integration and optimisation.
• Legacy systems data ingestion pipelines and middleware development.
• Technical consultancy for sovereign AI and data residency compliance.

3. Engagement Terms

All service engagements are subject to a separate written proposal or statement of work ("SOW") which forms part of these Terms. Key engagement terms include:

• Proposals: All proposals are valid for 30 days from the date of issue unless otherwise stated.
• Acceptance: Services commence upon written acceptance of a proposal and receipt of any agreed deposit.
• Payment terms: Invoices are payable within 14 days of receipt unless otherwise agreed in writing.
• Scope changes: Any changes to agreed scope will be communicated with an updated cost and timeline estimate for your approval before implementation.

4. Client Responsibilities

To ensure successful delivery, clients agree to:

• Provide timely access to necessary systems, data, and personnel.
• Supply accurate and complete information required for solution design and deployment.
• Comply with all security and access protocols established for on-premise deployments.
• Notify us promptly of any issues or concerns regarding delivered services.

5. Intellectual Property

Pre-existing IP: Each party retains ownership of its pre-existing intellectual property. Open-weight models and third-party software remain subject to their respective licences.

Deliverables: Upon full payment, custom configurations, middleware code, and documentation specifically created for a client are assigned to that client. We retain the right to reuse general-purpose tools, frameworks, and know-how developed during the engagement.

Our materials: Our marketing materials, proposals, presentations, and website content remain our exclusive property.

6. Data Protection & Security

Both parties agree to comply with all applicable data protection laws including UK GDPR and Data Protection Act 2018. All personal data processed under our services will be handled in accordance with our Privacy Policy and applicable data processing agreements. We implement industry-standard technical and organisational measures to protect data confidentiality, integrity, and availability.

7. Warranties & Limitation of Liability

Service warranty: We warrant that services will be performed with reasonable skill and care in accordance with industry standards.

Limitation: To the maximum extent permitted by law, our aggregate liability arising from or in connection with these Terms shall not exceed the total fees paid by the client in the 12 months preceding the claim. We exclude liability for indirect, consequential, or incidental damages.

No guarantees: While we design systems for high availability, we do not guarantee uninterrupted service for any solution. Client environments may involve variable network conditions, hardware dependencies, and third-party integrations outside our control.

8. Confidentiality

Both parties agree to keep confidential all non-public information received during the course of the engagement. This obligation survives termination of these Terms for a period of 3 years. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

9. Term & Termination

These Terms remain in effect from the date of acceptance until all services are delivered and all obligations are fulfilled. Either party may terminate with written notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of notification.

Upon termination, the client remains liable for all fees incurred up to the termination date, and each party agrees to return or destroy the other party's confidential information as applicable.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any questions regarding these Terms of Service, please contact:

Inferred Ltd
Horsham, West Sussex, United Kingdom
Email: hello@inferred.co.uk
Phone: 01403 597 099